National Payment Corporation of India (NPCI) said that it has
launched an artificial intelligence (AI) based chatbot, PAi, to create
awareness around its products like FASTag, RuPay, UPI, AePS on a real time
basis. This is yet another NPCI’s initiative to improve digital financial
inclusion in India
The AI virtual assistant, PAi is available round the clock helping
users with access to accurate information on NPCI products. Customers can ask
their queries in English and Hindi, via text or voice on the websites of NPCI,
RuPay, and UPI Chalega. Through PAi, users get verified automated responses to
their queries on all NPCI’s products. PAi would also be accessible to global
RuPay Cardholders as well.
Kunal Kalawatia, Chief of Marketing, NPCI said, “We are glad to
unveil AI-powered Pai for our users. In this fast paced world, addressing user
queries is the need of the hour. We believe PAi will create entirely new user
experiences that are as natural and easy as conversations, help users know
about our products and in-turn promote digital payments.”
PAi is developed by Bengaluru based startup CoRover Private
Limited whose AI/ML powered NLP chatbot technology has been accessed by 20
Crore+ consumers.
Ankush Sabharwal, Founder & CEO, CoRover said, “As the world
changes, Conversational AI will be the core for business continuity and its
seamless operations. Chatbots powered by conversational AI brings every
customer closer to verified information on their digital payments. CoRover is
excited to partner with NPCI and contribute to the vision of building robust
digital payment infrastructure for India
To help increase the adoption of digital payments among Indian
citizens, PAi will soon be available in several regional languages of India
