The new
AI assistant uses a hybrid approach to resolve consumer queries
Huawei Consumer Business
Group India has introduced a new intelligent virtual agent called ‘Celia’ to
enrich consumer experience. The feature is made available as an integrated part
of the company’s service app, SUPPORT as well as on the website, https://consumer.huawei.com/India
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| Pic : Sources |
This smart assistant is available
24*7 and supports quick trouble shooting with seamless transition from chat to
human agent, without any delay in processing new information request. Celia has
the capability to provide guidance in buying a new phone, warranty queries,
locating device’s problem and completing all prerequisites before sending the
device for repair.
Celia’s arrival underlines Huawei’s
commitment to deliver the latest technological advances to consumers across the
globe. It comes with a multi-function interface, multi-round operation and
multiple styles of answers making it easier to understand. The answers are
displayed in the form of text, links, collection, pictures as well as GIF and
JPGs. Celia provides precise answers which could be on detailed parameters and
specifications and transfers the chat to online human agent on request.
