HUAWEI’s New Intelligent Virtual Agent ‘Celia’ To Take Customer Experience A Notch Higher - GADGET-INNOVATIONS

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HUAWEI’s New Intelligent Virtual Agent ‘Celia’ To Take Customer Experience A Notch Higher

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The new AI assistant uses a hybrid approach to resolve consumer queries



Huawei Consumer Business Group India has introduced a new intelligent virtual agent called ‘Celia’ to enrich consumer experience. The feature is made available as an integrated part of the company’s service app, SUPPORT as well as on the website, https://consumer.huawei.com/in/, ready to assist Huawei India users anywhere, anytime. The AI powered virtual assistant responds to the key phrase “Hey Celia” and has high ability to field questions and address customer queries.


                                                                        Pic : Sources


This smart assistant is available 24*7 and supports quick trouble shooting with seamless transition from chat to human agent, without any delay in processing new information request. Celia has the capability to provide guidance in buying a new phone, warranty queries, locating device’s problem and completing all prerequisites before sending the device for repair.


Celia’s arrival underlines Huawei’s commitment to deliver the latest technological advances to consumers across the globe. It comes with a multi-function interface, multi-round operation and multiple styles of answers making it easier to understand. The answers are displayed in the form of text, links, collection, pictures as well as GIF and JPGs. Celia provides precise answers which could be on detailed parameters and specifications and transfers the chat to online human agent on request.




New Delhi, 11th June 2020



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