United Nations Development Program, MCIT Egypt And Avaya Collaborate To Launch AI-Powered COVID-19 Diagnosis Service For People Of Determination - GADGET-INNOVATIONS

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United Nations Development Program, MCIT Egypt And Avaya Collaborate To Launch AI-Powered COVID-19 Diagnosis Service For People Of Determination

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As further demonstration of its commitment to deliver equality of experience for all segments of society, Egypt’s Ministry of Communications & Information Technology (MCIT), has joined forces with United Nations Development Programme (UNDP), Egypt and Avaya to extend the capabilities of WASEL — its dedicated contact center service for people of determination — with the addition of automated testing for COVID-19 symptoms for the deaf and hard of hearing.


A world first, this chatbot utilizes AI to enable sign-language based interaction, providing users intuitive access to critical COVID-19 related information and support. The service is conveniently available via the Tamkeen Website or WASEL smartphone application. This initiative aligns with the efforts of the MCIT to support the Egyptian government’s plan to effectively mitigate COVID-19 challenges, and the State’s vision of deepening social integration by utilizing smart technologies that foster inclusivity through all segments of society.




UNDP’s Resident Representative in EgyptRanda Aboul-Hosn, stressed the importance of using ICT solutions and smart technologies to combat the spread of COVID-19 and mitigate its negative effects, especially for people with special needs. She highlighted that her organization’s partnership with MCIT Egypt and Avaya has successfully materialized into an easy-to-use solution that is carefully designed to help deaf and hearing-impaired people cope with the challenges imposed by the ongoing pandemic.


One of the key benefits of advanced AI-based solutions such as the one employed by MCIT is that they reduce the workload on call center agents in critical sectors such as healthcare, banking, education and government, that are experiencing a surge in service requests from concerned customers and citizens.






India— June 5, 2020




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