· Agreement covers
nationwide AI-driven managed services, network and IT automation for Airtel’s India mobile
operations
· Three-year partnership
aims to transform existing operations with new capabilities introduced through
Ericsson Operations Engine
· Solution will deliver
e2e customer-centric operations, optimization and enhanced network and IT
capabilities to Airtel
Bharti Airtel (“Airtel”), India ’s
largest integrated telco, has renewed its agreement with Ericsson (NASDAQ:
ERIC) to provide pan-India managed network operations through Ericsson
Operations Engine.
The three-year deal will see Airtel launching Ericsson Operation Engine during 2020. Ericsson will deploy
the latest automation, machine learning and artificial intelligence (AI)
technologies to enhance Airtel’s mobile network performance and customer
experience. Ericsson will also manage Airtel’s network operations center and
field maintenance activities across India .
Ericsson will also provide Network Optimization Services, combining
multi-vendor networks expertise with its state-of-the-art machine
learning/AI-enabled Cognitive Software Suite. This will deliver a better
customer experience and ensure a superior return from Airtel’s deployed network
assets.
The agreement builds on the 25-year collaboration between Ericsson and
Airtel in India
and will use Ericsson’s global capabilities in AI-based data-driven automated
technology upgrades to boost Airtel’s
network performance and operational efficiency.
Airtel and Ericsson’s long-standing technology and services partnership
has spanned 2G, 3G, 4G provision and more recently, live 5G trials.