~OPPO Is the First Smartphone
Brand to Share Digital Work Orders at their Service Centres~
~An effort to reduce paper
consumption by upto 80%~
Aligning with the government's
Digital India initiative, OPPO has
introduced digital invoices for their customers across service centres in the
country. Under this, all the OPPO service centres will share repair invoices
with customers through WhatsApp Broadcast. OPPO will be the first smartphone
brand to go paperless in their service centres and the initiative has been
implemented beginning the 17th August 2020. The paperless initiative by OPPO
comes at a time when the world is fighting against a global pandemic, and
social distancing has emerged as a powerful tool in the same.
When a customer visits any OPPO
service centre for repairs/purchase, a work order/invoice is shared with them,
that includes the details of the customer and the issue with the device. Now,
they will receive the same work order and invoice through WhatsApp. The
customers who do not use the messaging app can also choose to receive the same
via SMS/Email. The multiple notification platforms ensure that all consumers
have easy access to the work order.
OPPO has more than 500 exclusive
service centres in 476 Indian cities. The brand also introduced a dedicated AI
powered Chatbot called ‘Ollie’ that is available 24X7 for consumers to resolve
94.5% of their queries. Customers could also connect with an executive via
WhatsApp. The brand offers customer Service in 9 languages and has an overall
rating of 4.5 out of 5 on Google Reviews making it number one
across 200 cities.
New
Delhi, August 24, 2020