Improve First Call Resolution and Net Promoter Score by
paying the highest level of attention to the most important customer
interactions
Ameyo, an omnichannel customer engagement platform,
today announced the launch of a
In this new normal of physical distancing, real face to
face meetings are not preferred. And there is no other channel than Video,
which comes close to replicating the physical face to face meetings. With a
video contact center, brands can eliminate travel costs for physical meetings
while still conversing with the customer with the highest level of attention to
details like body language and non-verbal cues.
Video contact center also enables continuous improvement
as the recordings can be analyzed by an AI or human being, which was not
possible in physical face-to-face meetings.
The existing communication channels of voice, bot, email,
and chat operate in silos and break the communication, making it inefficient.
With video contact centers, information can be exchanged in real-time, thus
increasing the first call resolution and net promoter score.
Due to the pandemic, customers are anxious, and thus the
need for human to human interaction is more important than ever. With increased
cost pressure, many brands have implemented bots and automation for customers
to self-serve. While these might be useful for repetitive and straightforward
queries, customers want to talk to a human being to address their anxiety. With
video calls, brands can go a step further by humanizing the contact center and
putting a human face to the interaction, which helps win their trust.
Ameyo’s platform makes it easy to make video calls with its
proven video handling capabilities while making it easy to prioritize, track,
and follow-up on customer requests with video chat ticketing functionality.
Ameyo offers flexible deployment models of cloud and on-premise implementation
with private, public, and hybrid instances.