Trooya By Germin8 - Social Media Response Management Tool Added Some New Features - GADGET-INNOVATIONS

Trooya By Germin8 - Social Media Response Management Tool Added Some New Features

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Brands now get an option to immediately respond to queries on Google My Business without opening their respective pages



Trooya, a proprietary tool of Germin8, an AI based Digital Intelligence company has added tracking and response management of Google My Business and LinkedIn to its application. Trooya is a social media helpdesk that helps brands respond to their customers’ queries, complaints and leads that appear in social media. It also helps brands across the world in streamlining their social customer service with real time insights allowing users on an enterprise level to collaboratively work in real time.


Trooya also features a state-of-the-art chatbot which can accurately handle customer queries in real time, which helps brands respond to their customers day or night without deploying extra manpower. One of the key USPs that Trooya possesses is that it can prioritize customer queries based on their influence, follower count and whether the post is from verified accounts. This reduces the chance that customer issues go viral and spiral out of control.


Some of the key features that Trooya already possesses are: Enterprise level collaborative workflows, real-time engagement & analytics, safe storage of consumer databases, as well as full history of consumer interactions, etc. It also supports an array of platforms such as Facebook, Twitter, Instagram, Google Play Store, YouTube, and now LinkedIn & Google My Business. It can also be integrated with various Customer Relationship Management Systems



Mumbai, 01 March, 2021