Collaboration will enable businesses to deliver better experiences to their customers through an all-inclusive, easy-to-manage, subscription-based service.
Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, has signed a memorandum of understanding (MoU) with Startek® (NYSE: SRT), a global customer experience (CX) solutions provider, that will see the two companies partner to make it easier for global businesses to meet the ever-evolving needs of their customers.
As part of the MoU, Startek will explore hosting a range of Avaya OneCloudTM portfolio solutions with the intent of making them available to businesses in a compelling package that includes contact center agents and institutional expertise in customer experience. This one-stop solution will be made available through a subscription-based pricing model, enabling organizations to purchase the capacity, services and people they require, as and when needed, without large upfront costs.
The agreement will aim to create a packaged solution of both technology and services that can be extended to Startek customers globally, with the technology built on the Avaya OneCloudTM experience platform.
This collaboration will enable businesses to deliver better experiences to their customers through an all-inclusive, easy-to-manage, subscription-based service. This will help them roll out new services faster and significantly reduced total cost of ownership to deliver a better return on investments.
New Delhi, India – October 17, 2022
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