• Air India customers using Apple AirTag can now digitally share
location of their misplaced checked-in baggage with Air India to help the
airline trace and reunite it with the owners
• Air India has become the first airline in Asia to integrate this
service for its guests
Air India, India’s
leading global airline, has integrated Apple AirTag with its baggage-tracking
system and mobile app, allowing customers using Apple iPhone, iPad or Mac
devices* to securely track the location of their baggage.
Air India is the
first airline in Asia to offer this integrated tracking service to guests.
Air India
transports more than 100 million items of baggage annually, with more than
99.6% of items arriving together with the accompanying customer. For the small
proportion that does not, due to issues with airport baggage systems, flight
misconnection or other factors, this new AirTag integration will help locate
items and expedite recovery.
The integration
builds upon the easy-to-use baggage tracking feature Air India offers on its
mobile app and website, which leverages real-time information available from
airports to keep guests informed. For customers who have added their flight to
the “My Trips” section of the app, baggage information becomes automatically
available soon after the bags are checked-in, as well as on the “Track my Bags”
tab of the website.
Customers may also
scan the barcode on their baggage receipts to initiate tracking. “At Air India
we continue to innovate and introduce cutting-edge digital capabilities as part
of our customercentric approach. As we transform into a world-class global
airline, we are excited to offer our guests an innovative option to help locate
their baggage in case it does not arrive at the destination on schedule. We are
confident that our guests will find the baggage location capability offered
using Apple’s AirTag and Share Item Location feature along with Air India’s
real-time baggage-tracking system on its website and mobile app quite helpful,”
said Dr Satya Ramaswamy, Chief Digital & Technology Officer, Air India.
How to use the AirTag feature:
• If the baggage,
with the AirTag in it, does not arrive at the destination, the guest can report
it at Air India’s Baggage Counter at the airport. Air India airport staff will
assist in filing a Property Irregularity Report (PIR) for the baggage.
• The guest will
then need to generate the ‘Share Item Location’ in the ‘Find My’ app on their
Apple device and share the location link with Air India and associate it with
the above-mentioned PIR via the Air India
Mobile App or Website:
o Mobile App: The guest can visit the
‘Customer Support Portal’ on the app and choose ‘Baggage’ and then select ‘Lost
and Found Check-in Baggage’ and provide the AirTag link there.
o Website: The guest can visit ‘Lost and
Found Check-in Baggage’ in the Customer Support Portal page to provide the
‘Share Item Location’ link for their Apple AirTag, along with PIR number.
Following this, guests will receive an acknowledgment email from Air India with
a link to check baggage status.
• The shared AirTag
link is then used by Air India’s authorised airport teams to locate the baggage
if its within airport premises and reunite the baggage with the guest at the
earliest.
• For ensuring
privacy and security, location sharing will automatically end as soon as a
guest is reunited with their bag, or automatically expire after seven days. It
can also be stopped by the guest at any time.
*To experience the
new Share Item Location feature the guest should be using Apple devices running
on iOS 18.2, iPadOS 18.2, or macOS 15.2 or later.
GURUGRAM, 03 April 2025
