· Search underway for a new leader consequent to current CEO’s impending retirement
Hinduja
Global Solutions (HGS or the Company) (listed on BSE & NSE) continues to
invest in AI-led technology services as it focuses on transforming customer
experiences (CX) for its clients and their customers as they navigate today’s
increasingly digitized world. Building on its legacy of making clients more
competitive, HGS today serves as the preferred CX and business process
transformation partner for some of the world's largest brands.
The
company’s innovative service offerings help accelerate AI adoption and create a
business impact with tailored, secure, and responsible solutions. These
include HGS Agent X - a suite of first-of-its-kind holistic
contact center accelerators that incorporate Agentic AI for intelligent experience
management, HGS AI Ignite - a comprehensive service offering
of enterprise AI models like Intelligent Document Processing, Conversational
Commerce solutions and Gen AI, etc. and HGS CyberSecurity Solutions.
The
multiple award-winning HGS Agent X suite is being deployed
internally and licensed externally to clients. Since its launch in late 2022,
the solutions suite has revolutionized productivity, sales, and bottom-line
results for over 1,300+ agents across diverse industries worldwide, ensuring instant
return on investment (ROI). With HGS Agent X, organizations are
seeing an average increase of 15-20% in sales conversion rates and up to a 20%
decrease in frontline support costs.
HGS is
also evolving into an employer of choice for roles critical to transformation -
digital professionals, data analysts, automation and AI experts.
HGS
continues to expand its operations to meet the client demand for tech-led
services, reinforcing our commitment to helping businesses reduce costs,
increase customer satisfaction and unlock new growth opportunities through
best-in-class service delivery.
The
company offers CX/ Digital services from 33 locations across 10 countries
globally. The company recently unveiled its cutting-edge CX hub in Cape Town,
South Africa at an exclusive launch event on March 27, 2025. This milestone
event highlighted HGS’ capabilities in reshaping customer experience through
digital innovation, impact sourcing, and a customer-first approach, reinforcing
South Africa’s position as a premier CX destination. HGS has more than doubled
its headcount to 200 in Cape Town since going live in July last year.
The
company will also open a new delivery center in April 2025 in Waterloo, Canada,
focused on delivering digital and CX services to clients, including the public
sector. Earlier in January 2025, the company established a new center in
Bengaluru to deliver AI
Platform technology services, further expanding
our capabilities in the digital space.
Consequent
on Partha DeSarkar, the long-term inspirational CEO’s impending retirement, a
search has been ongoing for a suitable successor to lead the company’s digital
transformation.
“On
behalf of the HGS family, I would like to thank Partha for a great innings of
over two decades at the helm of the company. His leadership and expertise have
helped the organization grow from a two-client boutique firm with less than $10
million revenue in early 2000s to an over $600-million company today,
supporting hundreds of top brands in their digital-led customer experience
journeys,” said Mr. Ashok P. Hinduja, Chairman, HGS. “The company is
currently evolving to align towards an AI-led future in line with the
technology changes in the market and client needs. We are looking for a new CEO
who can lead HGS’ future growth with a digital approach.”
Currently,
HGS’ 18,000-strong team serves over 360 active CX/ Digital clients globally and
821 HRO/ Payroll processing clients. The Digital
Media business (NXTDIGITAL), which offers broadband, and DTV services
has a customer base of more than 6 million in India.
Delhi, India, April 3,
2025
