CallerDesk, a leading
provider of cloud-based contact centre and voice communication solutions,
proudly announces that it has achieved the ISO/IEC 27001:2022 certification.
This internationally recognised certification affirms CallerDesk’s strong
commitment to information security, privacy, and risk management across its
operations.
The ISO certification was
awarded after an independent and detailed audit of CallerDesk’s systems,
processes, and internal controls. The evaluation was conducted by INTERCERT, a
globally respected certification body known for auditing companies across
various international management standards.
The audit process covered
every critical area within the organisation. This included CallerDesk’s cloud
telephony infrastructure, data centres, and backend architecture. It also
evaluated call routing and management systems, customer data handling and
storage procedures, internal data governance policies, access control
mechanisms, and the company’s readiness to respond to disruptions through
business continuity and disaster recovery protocols. In addition, employee
access, training, and security awareness programs were examined closely to
ensure a company-wide culture of information security.
Speaking on the
achievement, Mr. Rajesh Dimania, Co-founder and CTO of CallerDesk,
said, “This certification reflects our deep commitment to building a telephony
platform that’s not just smart, but also safe. At CallerDesk, we believe
security isn’t a one-time checklist—it’s a culture that touches everything we
do, from our technology to our people. With ISO 27001 and CERT-IN grade testing
in place, our customers can trust us to protect their data while they focus on
growing their business.”
CallerDesk’s journey to ISO
27001:2022 compliance was a multi-stage initiative. It began with a gap
assessment, followed by an overhaul of internal policies and procedures. The
company then moved on to strengthening its technical systems, providing
extensive employee training, and implementing robust risk management strategies
before undergoing the final external audit.
What this means for
customers is simple but powerful—businesses working in sensitive sectors like
finance, healthcare, BPOs, and government services can place their trust in
CallerDesk to manage their communication securely. This certification reduces
the compliance burden on clients, ensures voice data and call recordings are
handled with global best practices, and gives assurance that CallerDesk has
strong safeguards in place to keep systems running in any situation.
Its commitment to data
protection doesn’t end with ISO certification. The company also conducts
regular Vulnerability Assessment and Penetration Testing (VAPT) for its web
platforms and APIs. These tests are carried out by CERT-IN–empanelled auditors,
adhering to India’s national cybersecurity protocols. This added layer of
evaluation is especially critical for sectors like BFSI, telecom, and public
services, where government-grade security standards are required.
New Delhi, 26th May, 2025
