· Consumers can get Huawei Watches including Huawei GT and Huawei GT2 replaced without any cost during the warranty period for any performance and functional related default.
· As per the new policy, customers can also get the spare parts replaced for out of warranty Huawei Watch GT and GT 2 (46mm).
· Huawei will now provide pick and drop services for its select smart watches in India
Huawei is not only appreciated for high quality products but also for the company’s excellent after-sales services for its valued customers. Furthering its commitment to provide the most exceptional customer services, Huawei Consumer Business Group India (BGI), today announced VIP Customer Services for the newly launched Huawei Watch GT 2 and its predecessor Huawei Watch GT.
Being a wearable device, smart watches are highly prone to damages, like any other hand-held technological devices such as mobile phones and tablets. Considering the same, Huawei Consumer BGI has exclusively rolled out initiatives in India
Of the many initiatives, Huawei has introduced no cost replacement policy for Huawei Watch GT 2 and GT during the warranty period. In case a Huawei smart watch shows manufacturing defects or performance related issues, Huawei will replace the watch if it is in the warranty period and as per its warranty policy.
For those consumers whose watches are out of warranty, Huawei has introduced a special repair solution for its out-of-warranty watches.
Huawei smart watch users can get spare parts, including strap, charging base, back cover, screen and main board, replaced for the out-of-warranty Huawei Watch GT 2 (46mm) & Huawei Watch GT. The spare part charges for out-of-warranty repair can be checked on https://consumer.huawei.com/in/support/sparepart-price/ or Support App. Customers will also get 90 days warranty for the parts replaced during the out of warranty repair.
Taking a major step towards ensuring consumer satisfaction, Huawei Consumer BGI will now provide pick and drop services for its smart watches in India
Additionally, there will also be dedicated expert support. To avail the services online, customers can access the dedicated IVR/ toll-free number 1800-209-6555 between 9 AM and 9 PM, which is attended by expert professionals at the Contact Centre.
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