Becomes the only enterprise-grade customer
engagement platform to support Instagram as a customer service platform
According to a study by Statista, “More than half of the
global Instagram population worldwide is aged 34 years or younger. And among
the global Instagram users, the highest concentration of usage is in the US amounting to 116 million users followed by 73
million users in India
Instagram has become a lucrative channel for the millennials and is helping
them interact with the brands they love. This in return is turning out to be
beneficial for customers and businesses alike, especially in this COVID era.
Today, effective customer support on Instagram has become a necessity for
brands like Myntra, Swiggy, Boutiqaat, Jabong, and many more.
Seeing the necessity & market demand, Ameyo has collaborated with
Instagram to provide businesses with a seamless engagement experience with
their customers. The addition of Instagram via Channel Addition Framework
(CAF), eliminates the need to integrate with a third-party application/platform.
This will enable brands to respond to their customer queries in a better way as
they will now be able to effectively manage response time and reduce
turn-around-time.
The CAF supports an Omnichannel
Ticketing Platform that enables businesses to handle all customer
queries coming in from different digital channels like Facebook Messenger,
Instagram, Twitter DM, Google Play Store, WhatsApp, Viber, and WeChat in a
single intuitive agent interface.
The platform also helps businesses with Channel Specific Dashboards and
Reports. It enables the supervisors to fetch the customer query pattern and
make data-driven decisions to further increase the customer satisfaction rate.
Supervisors can even opt for periodical reports in a statistical view to get
the channel overview in a single glance.
.JPG)
