Muthoot Group Reduces The Customer Onboarding Time For Its Loan@Home Service To 15 Mins With Ameyo’s Video KYC Solution - GADGET-INNOVATIONS

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Muthoot Group Reduces The Customer Onboarding Time For Its Loan@Home Service To 15 Mins With Ameyo’s Video KYC Solution

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Video KYC helps reduce the time spent by the loan executive at the customer’s place by 75%


Ameyo, an omnichannel customer engagement platform, today announced that it has been selected by The Muthoot Group, the largest gold loan provider in India as well as around the globe, as the Video KYC solution provider for their Loan@Home service.


The demand for the Gold loan has increased in the post-COVID-19 world from both the MSME and the unorganized sector. To meet this growing demand amid the COVID-19 restrictions, Muthoot has launched its Loan@Home service to provide customers with the gold loan from the comfort of their homes without having to visit the branch in this contactless world.


The Loan@Home inquiry once verified and accepted, is forwarded for Video KYC in real-time which is followed by an appointment for a visit by loan executive. Reducing the dependency on walk-in customers, Muthoot is continuously working on optimizing customer journeys and reducing the time spent in the process.


Ameyo’s Video KYC Engagement Platform enables Regulated Entities (REs) to reduce onboarding dropoffs by 20% with omnichannel capabilities and reduce the cost of KYC by up to 90%







GurugramIndia, 15th July 2020





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