Video KYC helps reduce
the time spent by the loan executive at the customer’s place by 75%
Ameyo, an omnichannel
customer engagement platform, today announced that it has been selected by The
Muthoot Group, the largest gold loan provider in India
The demand for the Gold loan
has increased in the post-COVID-19 world from both the MSME and the unorganized
sector. To meet this growing demand amid the COVID-19 restrictions, Muthoot has
launched its Loan@Home service to provide customers with the gold loan from the
comfort of their homes without having to visit the branch in this contactless
world.
The Loan@Home inquiry once
verified and accepted, is forwarded for Video KYC in real-time which is
followed by an appointment for a visit by loan executive. Reducing the
dependency on walk-in customers, Muthoot is continuously working on optimizing
customer journeys and reducing the time spent in the process.
Ameyo’s Video
KYC Engagement Platform enables Regulated Entities (REs) to reduce
onboarding dropoffs by 20% with omnichannel capabilities and reduce the cost of
KYC by up to 90%
