Avaya solutions
increasingly critical for organizations in a Work-from-Anywhere world
Avaya (NYSE: AVYA), a
global leader in solutions to enhance and simplify communications and
collaboration, today updated its branding architecture to align its
comprehensive portfolio under the Avaya OneCloud name. The evolved branding
reflects the company’s multi-cloud application ecosystem, and its acceleration
in bringing new solutions to market delivering the future of customer and
employee experiences.
Avaya OneCloud encompasses
the entire Avaya portfolio, offering rich capabilities across contact center,
unified communications, collaboration and CPaaS. Solutions and products
are now categorized into three focus areas: Avaya OneCloud™ CCaaS, Avaya
OneCloud™ UCaaS and Avaya
OneCloud™ CPaaS. Because Avaya offers a range of operational, consumption and
commercial models, the entire portfolio can be deployed in the cloud -
including subscription and managed services, as well as Avaya’s private and
public cloud offers.
“Avaya OneCloud represents
an essential shift aligning to the innovation we’re delivering, now and into
the future, at a global scale that is unrivaled,” said Simon Harrison, Avaya
SVP and Chief Marketing Officer. “Together with our customers and partners, we
are creating the future of the
Avaya’s extensive
capabilities are now aligned to three areas, supporting organizations of all
sizes:
·
Avaya
OneCloud™ CCaaS
Powering organizations’
customer experience centers by providing customer and workforce engagement
solutions to connect and orchestrate all the touchpoints across the customer
journey--including voice, video, chat, messaging, and social--while leveraging
the power of AI, insights, knowledge and resources from across the
organization. This enables users to deliver not only the right customer
experience but also the right employee experience for those supporting the
customer journeys.
· Avaya OneCloud™ UCaaS
Provides unified
communications and team collaboration capabilities to empower staff to meet,
message, collaborate immersively and get things done in today’s unplanned world
of work, from anywhere.
· Avaya OneCloud™ CPaaS
Providing an advanced,
API-economy supporting platform for DevOps shops and developers. It empowers
organizations to innovate at the edge and communicates-enable workflow and
applications fast and easily.
“Avaya OneCloud reflects
our ability to deliver the full spectrum of cloud deployment to ensure that
every organization can deploy cloud in the way that best meets their needs, and
complements existing investments while moving with speed and agility,” said
Anthony Bartolo, Avaya EVP and Chief Product Officer. “Additionally, as a
multi-cloud ecosystem, Avaya OneCloud knows no limits, and represents the
benefits of the Avaya portfolio together with those of our partners and leading
cloud platforms. Customers can get everything they need, without sacrificing
what they already have.”
“Avaya continues to break
new ground, shaping the way communications and collaboration technology
addresses the future of work with enhanced customer and employee experiences,”
said Mary Wardley, VP, Customer Care and CRM, IDC. “Avaya OneCloud is symbolic
of the company’s continued commitment to provide a breadth of flexible, secure
solutions delivered via public, private or hybrid cloud at a scale few can
match. The company has built a product strategy to provide migration for its
global customers, with an application ecosystem that extends its own offers
with additional innovation in areas like AI, machine learning, and data
automation.”
Avaya also offers a full
portfolio of devices including handsets, video conferencing units and headsets
to meet the needs of every type of worker across the organization. All
underpinned by an extensive, global, world class services portfolio, delivered by
Avaya Professional Services and the company’s extensive partner ecosystem.