Avaya Earns Frost & Sullivan Award for Excellence in Healthcare Solutions
Competitive Strategy Leadership Award Recognizes Avaya’s Extensive Portfolio and Overall Ability to Improve Patient Care and Engagement
Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has earned Frost & Sullivan’s Competitive Strategy Leadership Award for its extensive portfolio of Avaya OneCloud healthcare solutions.
The firm recognized Avaya based on its healthcare-specific portfolio of solutions capable of being adapted to a wide range of healthcare use cases, along with its ability to assess and respond to the industry's particular requirements. The company’s global footprint, strong brand and track record, and possession of the necessary know-how to quickly adapt to a rapidly-changing environment placed Avaya in a position that very few other organizations can claim.
Healthcare
providers across all facets of the industry are a priority for Avaya, and the
company works with 80 percent of the Health and Life Sciences Fortune 500
Companies, and 12 of the top 20
Care Team Collaboration
- Improve care coordination with mobile collaboration across the entire health system
- Increase time with patients by enabling the care team to engage with the right resource by name, patient assignment or role
- Ensure collaboration is integrated into clinical workflows and applications for improved patient quality and experience
Patient Access & Services
- Improve the patient experience with a rich multi-touchpoint solution driving improved access, revenue cycle and care plan adherence.
- Reduce no-shows and leakage and improve pre- and post-procedure instructions by leveraging automation, proactive engagement and digital deflection in communicating with patients.
- Allow patient representatives to focus on the most critical patient inquiries through automation and digital deflection of more routine inquiries and communications.
- Leverage integrations with EHR, business applications, customer portals for contextual communications with patients and members.
Virtual Care
- Reduce avoidable emergent and urgent care and better manage population health through telehealth triage.
- Improve quality metrics and staff efficiencies with remote monitoring, bedside consult and virtual rounding on industry-leading video devices and cloud collaboration.
- Deliver provider, patient and scheduler tools and workflows truly needed for one-click virtual visits for physician and mental wellness.
- Improve home and end-of-life care with immersive collaboration with the patient, family and entire care team in the home and remotely.
“Avaya stands out among communications and collaboration providers with its ability to address a broad spectrum of customer needs and requirements within the healthcare vertical industry,” said Elka Popova, VP, Information & Communications Technologies, Frost & Sullivan. “From on-premise and cloud-based communications, collaboration and customer experience solutions, to a wide range of devices, professional services and programmable capabilities, Avaya brings a comprehensive portfolio to help optimize important workflows within healthcare organizations. As the healthcare vertical prepares for the era of digital sustainability, Avaya is well positioned to become the partner of choice for healthcare providers at any stage of their digital transformation journey.”
Avaya recently earned the 2020 Pandemic Tech Innovation Award for Exceptional Innovation, recognizing its solutions for helping society and business function effectively in the face of challenges caused by the global COVID-19 pandemic. Additionally, TrustRadius selected Avaya for the 2020 Tech Cares Award for going above and beyond to provide global communities, clients, and frontline workers with support during the COVID-19 crisis.
India – December 14, 2020
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