Google Cloud Finds Verloop.io’s Conversational AI Provides End-To-End Robotic Customer Support In 92% Of Cases - GADGET-INNOVATIONS

Post Top Ad

Google Cloud Finds Verloop.io’s Conversational AI Provides End-To-End Robotic Customer Support In 92% Of Cases

Share This


 

 

Google Cloud Results :

•  Verloop.io provides 24/7, fully automated online customer support for 15,000 companies globally.

 

•  Support brands with 10+ languages such English, Hindi, Arabic, Bahasa, Konkani, Tamil, Telugu, Kannada, Hinglish, etc., with multiple dialects AI chatbot developed on Google Cloud.

 

•  Enables instant delivery of AI model updates to client platforms with Cloud SQL and Cloud CDN

 

•  Guarantees seamless global customer support with sub-millisecond latency 




Verloop.io, the world's leading customer support automation platform, has been a pioneer in automating customer support with its deep and insightful machine learning patterns formed across languages and dialects since 2015. This startup, which now supports over 15,000 companies in over ten languages such as English, Hindi, Arabic, Konkani, Tamil, Telugu, Kannada, Hinglish, and more, has developed its product on Google Cloud. 


In a detailed case study on Google Cloud, Gaurav Singh, the CEO & Founder of Verloop.io, elucidates how the platform helped them concentrate on core resources allowing time and mind space for achievable innovations.  


"Google Kubernetes Engine, Google AI, and data storage tools give us the scaling power, low-latency, and creative freedom to turn our vision into reality," said Gaurav Singh. Verloop.io's chatbot devised a solution specific to a few key industries in a one-size-fits-all world: e-commerce, banking, real estate, and a deep insight into the end-to-end journey of these sectors. The advanced chatbot can now provide end-to-end robotic support in 92% of cases without human intervention.  


The Google case study finds Verloop.io also depends on Cloud Logging and Cloud Monitoring to offer 24/7 customer support even while running major system upgrades and unexpected demand spikes. The startup once saw peak loads of six to ten times its usual load over two quarters, but Google Cloud had seamlessly accommodated the excess traffic, without the team having to worry about it.   

 

 

 

INDIA, 10, February 2021

 

Youtube

Post Bottom Ad