Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, and Alcatel-Lucent Enterprise, a leading international provider of communications, networking and cloud solutions today announced a strategic partnership that extends the availability of Avaya’s OneCloud CCaaS (Contact Center as a Service) composable solutions to ALE’s global base of customers while also making ALE’s digital networking solutions available on a global basis to Avaya customers.
Through this partnership, ALE will offer Avaya OneCloud™ CCaaS, which provides advanced AI, Identity and Security, Workforce Engagement Management (WEM) and customer service capabilities to ALE customers. Avaya will offer ALE Digital Age Networking solutions to its customers, covering the full spectrum of enterprise wired and wireless connectivity technologies with advanced cloud platform services, leveraging the latest in IoT analytics, digital workflow, secure mobility, AI for network automation.
Business customers across the globe will be able to achieve their digital transformation and move to the cloud delivering differentiated customer experiences for their end customers and better work experiences for their employees.
New Delhi, India– March 30, 2022
