The firm has witnessed a constant Y-O-Y growth of 30%
with 27% EBITDA
Ameyo,
a leading provider of Omnichannel Customer Engagement Technology today revealed
business results from FY 19-20, a year during which the company grew at 30%
with 27% EBITDA to reach a turnover of Rs. 90 crores.
Over the last few years, Ameyo has been pivoting its revenue model from
licenses to a subscription business with 50% recurring revenue of Rs. 45 crores
in FY 19-20.
The firm has a presence in 60+ countries with international business
contributing to almost 43% of the turnover at Rs. 38.4 crore.
During Q1, 2020, Ameyo grew its customer base by over 100 percent,
adding HDFC ERGO General Insurance, Sridhar Insurance, Apollo Health
and Lifestyle, Zolo, BYJU’S, D.Light, STC Channels, LR Data, SP Madrid, Toppr,
Jubilant FoodWorks, Spice Money, Rebel Foods (Faasos), The Muthoot Group,
Vistaprint, and many more.
Ameyo recently launched the RBI compliant Video KYC engagement platform
with omnichannel capabilities that allow the Regulated Entities (REs) to reduce
onboarding drop-offs by 20% and reduce the cost of KYC by 90%. The solution is
built for scale and operates even at low internet bandwidth and a variety of
devices to target the masses.
Sachin Bhatia,
Co-founder and Global Sales & Marketing Head at Ameyo, adds, “Contact
centers are going to play a pivotal role in the post-COVID-19 times, as they
provide the last line of human to human interaction between brands and
consumers. We are very bullish about the next wave of growth with our new
product launches that enable brands with remote solutions for Sales,
Onboarding, Customer Service, and Collection use cases.
In the near future, Ameyo plans to launch a series of solutions in the AI
space using their own IP as well as by partnering with market leaders in the
space. The firm has invested in AI to use sentiment analysis in the routing of
interactions and is planning to use it for three main purposes i.e. Intelligent
Routing, Assisted Service, and Quality Monitoring.
Geographically they will continue to expand into newer markets in Southeast Asia , ME , and
Africa and have recently also entered the markets of South
Africa , Ethiopia ,
Egypt , Bahrain , and Vietnam .
The 400+ employees strength
company initially started off with solutions for contact center channels like
voice and email but today they are catering to all social media and chat
platforms like Facebook, WhatsApp, Google Play Store, Instagram, Twitter, and
Viber.