Micromax Announces Its Very First ‘Service Awareness Week’ To Inform Customers About Their After-Sales Support Offerings

Offers 3 unique Protection Plans for the recently launched IN mobiles

Micromax Informatics Ltd., India’s very own consumer electronics brand, today announced its very first Service Awareness Week for its entire portfolio of products including the recently launched IN smartphones. The aim is to highlight the robust after-sale support offered by the brand which includes an added focus on service centres across India, multi-linguistic support, express service promise, Protection Plans and customer satisfaction score.

 

Micromax Informatics is India’s leading mobile phone and consumer electronics brand. Apart from the recently launched IN mobiles, Micromax’s consumer electronics portfolio includes the range of Smart TVs, Washing machines and Air Conditioners. The Service Awareness Week will focus on the after-sales service initiatives taken by the brand across its product offerings.

 

The brand currently offers service at 22000+ pin codes across India. And provides call centre support in 6 languages- Hindi, English, Kannada, Malayalam, Tamil and Telugu. With one of the quickest after-sales turnaround times across categories, the brand has covered all the state capitals and metros with an express service promise of 60 minutes for IN Mobiles. The 1000+ authorized service centres across the country have trained engineers and technicians to cater to all customer queries for the products. The brand’s customer satisfaction score is currently at about 95% and the brand is working on strengthening its services to reach 100% customer satisfaction.

 

In addition to this, Micromax is also offering 3 unique Protection Plans for its IN Mobile consumers including Extended Warranty, Screen Damage and Accidental, Physical & Liquid Damage. As part of the various plans, consumers can avail an extended warranty on their IN smartphones for upto 6 month since purchase, with unlimited repair upto the sum assured, can replace their screen at no cost and can also claim accidental physical & liquid damage twice upto the sum assured. All this at the best prices in the category.

With a robust after sales network in India, Micromax strives to dive deeper into the geographies with a focus to increase its service structure to cater to a larger number of audiences.

 

India, February 23^rd, 2021