'Mattu’ - An AI Virtual Assistant Launched By Muthoot Finance

 

Mattu, the AI-powered Virtual Assistant enables users to apply for loans, shows personalized offers, and addresses buyer concerns

Muthoot Finance, India’s largest gold loan NBFC has joined hands with Senseforth.ai, a leader in Conversational AI technology to launch ‘Mattu’, an AI-powered virtual assistant. Available on the website and mobile app, the intelligent assistant enables users to apply for various kinds of loans, address concerns, and perform transactions like checking account balance, paying gold loan interest, availing loan top-ups, making part payments and much more.

Customers of Muthoot Finance can chat or speak with the AI virtual assistant in both English and Hindi. This virtual assistant is also available on WhatsApp, which makes it very easy for users to access key services through natural human interactions.

With the launch of this unique AI-powered Chatbot, Muthoot Finance is fast emerging as a leading lender that is persistently offering a range of tailor-made, technology powered services bringing convenience to its customers. Recently Muthoot Finance had also launched a facility by which its gold loan customers can repay their loan or make interest payments through PayTM, 

 

 

Google Pay and PhonePe. There are also exciting cash back offers for online interest payments. Muthoot Finance Gold Loan customers can also avail loan top-ups in just a few clicks using WhatsApp. They can also get a gold loan from the convenience of their home through Muthoot Finance Gold Loan@Home service.

Senseforth’s patented and award-winning technology powers enterprise-grade Conversational AI solutions across the world. These virtual assistants enable large organizations to increase sales, improve customer engagement and reduce support costs.

 

Kochi, September 28, 2021