> vHealth tele/video doctor consultation now available round the clock for its members
> vHealth also introduces teleconsultation service in 8 regional languages from 8AM to 8PM
Teleconsultation with vHealth by Aetna (www.vHealth.io) doctors is now available 24/7 and can be booked anytime, anywhere by using the vHealth India mobile app or by visiting the website. Members can also book vHealth doctor consultations in 8 regional languages between 8:00am to 8:00pm, every day except Sunday and national holidays.
These service enhancements have been introduced by vHealth keeping our customer’s needs central, and fulfilling our promise of providing quality healthcare to the remotest parts of the country. vHealth round-the-clock doctor services will support people looking for expert medical guidance outside standard working hours.
vHealth Members can choose to avail a vHealth teleconsultation with General Physicians in 8 regional languages - Malyalam, Tamil, Kannada, Gujarati, Bengali, Oriya, Marathi and Telugu as well as Hindi and English. Teleconsultations in Hindi and English are available round-the-clock every day.
vHealth doctors provide medical advice and treatment for illnesses, management of chronic diseases, second opinion guidance on alternative treatment options and interpretation of diagnostic reports. Consultations can be booked through the vHealth India mobile app, website or Customer Care. vHealth encourages members to opt for video consultation with our doctors for better and holistic treatment and diagnosis.
vHealth doctor service is delivered through a sizable team of in-house, full time physicians, dieticians and psychologists who are specially trained in telemedicine. The experts follow robust scientific clinical protocols which help them to identify the root cause of a health problem virtually. Consultations are closely monitored to ensure clinical quality. As a result, after more than 1 lac consultations, vHealth by Aetna has been able to reduce the need for physical consultations by over 70%. Patients have rated the consultations 4.5 out of 5 and the service has a Net Promoter Score of +64.
National, 25 th November 2021
