New collaboration will redefine how businesses access and implement intelligent automation at hyper-scale
Blue Prism (AIM: PRSM), a global pioneer and a market leader in intelligent automation, and Amazon Web Services, Inc. (AWS) today announced a global, multiyear strategic collaboration agreement to transform how businesses provision intelligent automation.
Expanding on a wide range of automation provided by both companies to date, such as Blue Prism Service Assist, which gives customers a 360-degree view of all customer interactions in the contact center, Blue Prism will build software as a service (SaaS) offerings on AWS whilst working closely with the AWS Intelligent Automation team to increase the intelligence and accessibility of Blue Prism’s digital robots. This will allow the digital robots to benefit from the broad and deep capabilities available from the Amazon Machine Learning (Amazon ML) stack.
As a part of this collaboration, Blue Prism will accelerate its digital robots’ integrations with AWS applications and services, including AWS’s omnichannel cloud contact center, Amazon Connect; AWS productivity applications, such as Amazon Chime; and AWS artificial intelligence and Amazon ML services, such as Amazon Lex and Amazon Transcribe. Both organisations will align to create workloads supporting industry-specific use cases that drive proven customer business benefits.
The Blue Prism On Demand offering, available in AWS Marketplace in 2022, will provide one of the industry’s first on-demand intelligent automation solutions portfolios available through a consumption-based pricing model. This new offering will enable organisations to assess their intelligent automation needs, unlock value and ROI across business processes, and scale across the enterprise easier than ever before.
For example, Sysco, a global foodservice distribution company, is now able to automate the processing of inbound customer orders received by digital fax by using Amazon Textract, which helps automatically extract printed text, handwriting, and data from any document. It’s been so effective at removing order entry errors that Sysco’s staff no longer have to use overtime to correct them. Sysco’s automation program is realising benefits like this across the business,with 60 digital robots that collectively process 6.2 million transactions and return more than 250,000 work hours to the business.
The increased availability of Blue Prism intelligent automation solutions on the cloud comes at an important time for customers across all sectors. Today, 92% of decision makers see robotic process automation (RPA) as important for driving digital transformation, and 83% agree that RPA and/or automation is essential for their business to remain competitive. (Knowledge Workers & IT Decision Makers on RPA and Automation, 2020)
Bengaluru – November 26, 2021
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